Analytics Software & Solutions

610.200.5535

SAS Administration & Support Services

Reduce overall SAS Support costs and administrative response time by leveraging our highly experienced experts as an extension to your organization!

Strong Tower Solutions offers administration and support for your analytic SAS environment.  This offering is provided at a fraction of the cost compared to hiring full-time, and in some cases, even part-time resources.  In addition, our resources are familiar with and trained to operate our customer’s in GxP controlled environments.

Our flexible capacity-based service model and contract terms let you augment your resources with the highest level of expertise.

Dedicated Support Team, Flexible Monthly Support Capacity

  • System maintenance
  • System troubleshooting
  • ETL support
  • Best practice advice
 

Our Support activities are typically conducted by our highly trained and experienced engineers in accordance with our customer’s procedures in 21 CFR Part 820 compliant Quality systems.

The Challenge

Hiring and maintaining highly skilled and experienced staff for part-time and on demand needed support and administration is costly and may result in delayed response if resources are tied up with other priorities.

  • Getting fast, high quality, administrative and application support to your users?
  • Supporting critical business applications built on SAS®, R, and Python?
  • Trying to actively monitor your environment to avoid performance degradation?
  • Need a SAS® platform engineer that also understands the operating environment (Linux, Windows), but don’t have the need for a full-time resource?

The Solution

  • A dedicated team of skilled resources focused on platform support and administration.
  • Deep knowledge and experience that ensure problems are solved rapidly minimizing downtime.
  • We can provide the Support you need that delivers up to date expertise at the speed you need it.
  • Access to top SAS® Experts without the need for hiring and continually training.
  • Transparent reporting on what and how we deliver service to you.

A Flexible and Cost-Effective Subscription Based Model

  • Customized to meet your environment and budget.
  • Pay for capacity of hours monthly that you can change over time, you define the hours of support.
  • Call in number and cloud-based ticketing system for users and IT professionals to communicate with our experts.
  • Provided Remotely to minimize cost.

Standardized Services that can be customized to meet your specific needs.

  • Schedule a monthly maintenance window.
  • Start, stop, pause, resume, and refresh servers.
  • Configure logging options for optimization/performance.
  • Plan and apply maintenance patches in coordination with operations.
  • Review Windows logs for Events/Warnings/Failures
  • Ensure regular full backups of the metadata server are consistently taking place.
  • Check disk storage space to ensure there are no I/O issues.
  • Proactively monitor system resources to ensure optimal performance.
  • Monitor the activity of servers and review server logs.
  • Add/delete users, ACTs, Databases/Libs/Schemas, and change permissions for users.
  • Create new metadata repositories and promote metadata objects or groups of objects.
  • Assist in creating archive solution based on disk space.
  • Use advanced logging to troubleshoot any ongoing issues.

Contact us today and find out how we can support your needs for analytic platform support!

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